Returns & Exchanges

Cancellation Policy

Order/s confirmed can only be cancelled within 24 hours of placing the order. 

No cancellation request will be entertained, once order is processed after 24 hours,

Please contact us via email on info@atasmara.com or via Whatsapp on +91  for queries

Refund Policy

Products eligible for returns, can be done within 7 days of receiving them, by writing to us at info@atasmara.com . Please refer to the applicable terms for returns from within India and from other countries.

Product Returns should be advised via whatsapp on +91 9920240295 & email on (ONLY ELIGIBLE PRODOUCTS)

  • within 24 HOURS (INDIA)
  • within 7 Days (Overseas)

The eligible products will be easily visible on our product page under Availability / Shipping Information. Not all items can be returned, therefore, please check the eligibility for returns before making the purchase.

Items to be returned must not be used, worn, washed, or damaged in any way. Return items will only be accepted with their original packaging. Any item that has been damaged, soiled, or altered will not be accepted and will be sent back to the customer.

NON ELIGIBLE PRODUCTS FOR RETURN/REFUND OR EXCHANGE

Custom-made products and products personalised to your requirement

  • Accessories
  • Handbags
  • Jewellery
  • Sale Items
  • Items Purchased via Gift Certificate
  • Products that are not eligible for return/exchange (will be specifically mentioned in product information).

Footwear will be eligible for size exchange but not returns.

In the unlikely event that you receive merchandise that is majorly damaged, or different from the one(s) ordered, please email on info@atasmara.com & whatsapp us on +91 9920240295 with a photo of the product & Order Details within 24 hours of receiving the order.

Post inspection the above will be replaced or amount reimbursed as per your request.

We will arrange a reverse pick-up from your given address (For certain locations, reverse pick-up might not be available).

For Indian Orders

Once the returns are received by us, and have cleared necessary quality checks, you can either choose to receive store credit or get a refund on your original credit or debit card used for the payment. A deductible re-stocking fee of Rs.100/- per item, will be applicable for all the returns.

For International Orders

Our team must receive and approve your return request. Once your request is approved, you will be asked to ship back the products to India or as advised depending on item’s country of origin. You shall be advised of the return address accordingly.

Responsibility of the safety of the product(s) being returned lies with you, till we receive them. We will not be held responsible for any damage caused during the transit of the product(s) from your destination to the At the Souk return address.

Once returns are received by us and, they clear quality checks, you can choose to either receive store credit or get a refund on your original credit or debit card used for the payment. A deductible re-stocking fee of Rs.500/- will be applicable for all international returns.

Refund Process

Store Credits – The product value will be added to your At the Souk account as Store Credits. You can use this credit amount when you reach the cart/payment page of the website during your next purchase with us. Store Credit will be issued only after we receive the product and validate the return.

Bank Refund – We refund the amount minus the Re-Stocking Charges per product in your bank account. Refund will be done to the same mode of payment used at the time of purchase. Refund process will only be initiated after the product(s) have been received at our return address and has been validated for return.

ALL RETURNS ARE SUBJECT TO THE DISCRETION OF AT THE SOUK

Incorrect / Incomplete Shipping address

We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, or if there are three failed delivery attempts by our shipping agency and/or the package is refused by the recipient.

Colors

We have made every effort to display the colours of our products that appear on our site as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor’s display of a colour will be completely accurate.

GIFT CARD

  • Once issued, your Gift Card is valid for a lifetime.
  • In order to redeem your Gift Card, you need to register with atthesouk.com
  • Gift Cards can be redeemed against all products on atthesouk.com
  • However, they cannot be returned or refunded, and are non-transferable. Gift Cards cannot be redeemed for cash in part or in whole, or converted into credit notes.
  • They cannot be used to purchase a Gift Card.
  • If the order amount exceeds the value of your Gift Card, the remaining balance must be settled at checkout.
  • COD will not be acceptable.
  • Items purchased with gift card are non refundable / non returnable.
  • We are not responsible if your Gift Card is lost, stolen, or used without your permission. atasmara.com reserves the right to cancel or reject a Gift Card without prior intimation if we reasonably suspect that the gift code has been utilized or is invalid, or if the guest is not the intended recipient.
  • At Asmara Gift Card is an e-card and no delivery charges apply. However, our standard delivery T&C apply for purchases made with it.
  • Gift Cards cannot be used in conjunction with any other offer, with the exception of free delivery promotions.

Welcome Offer

  • The code is exclusively valid for first-time shoppers of atthesouk.com
  • The discount can be availed only for prepaid orders and the user must be logged in before applying code
  • The offer is not applicable to any discounted products.
  • The offer is valid only once per user. If items purchased with coupon discount are returned, coupon discount will be adjusted accordingly from the return credit.
  • The welcome offer coupon code cannot be clubbed with any other coupon code or other promotional offers.
  • In case you have any queries, customers can also call us at our customer service number +91 9920240295, which remains open from Monday to Friday between 0900 to 1800 Hrs (IST) except declared holidays.

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